Refund policy

Return & Refund Policy

At ZAAM Living, we want you to be happy with your purchase. If you are not satisfied with your order, please contact us so we can help.

RETURNS

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must be unused, in its original condition, and in its original packaging where applicable.

To request a return, please contact us with your order number and a description of the reason for the return. We will provide return instructions where a return is approved.

RETURN SHIPPING

Unless an item arrives damaged, defective, incorrect, or materially different from the product description, the customer is responsible for return shipping costs.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible and provide your order number and clear photos of the item and packaging.

We will review the issue and, where appropriate, arrange a replacement or refund.

REFUNDS

Once an approved return has been received and inspected, we will notify you of the outcome.

If your refund is approved, the refund will be issued to the original payment method. Processing times may vary depending on your payment provider.

NON-RETURNABLE ITEMS

Certain items may not be eligible for return for hygiene, safety, customization, or other product-specific reasons. Any applicable restrictions will be stated on the relevant product page.

CANCELLATIONS

Orders may be cancelled before they are processed for shipment. Once an order has entered the shipping process, cancellation may no longer be possible.

ORDER DELAYS

If we are unable to ship an order within the delivery timeframe stated at checkout or on the product page, we will contact you regarding the delay and, where required, provide cancellation and refund options.

CONTACT

For return or refund enquiries, please contact ZAAM Living through the contact information provided on our website.

ZAAM Living reserves the right to update this policy when necessary. Any changes will be posted on this page.